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Terms and Conditions That Govern Your aiwin99 Account

These terms set out what you agree to when you open and use an aiwin99 account, including how your wallet, deposits via bKash, Nagad, or Rocket, and account activity are handled.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesJurisdiction-dependent accessFair use requiredTerms subject to change
aiwin99 Terms and Conditions That Govern Your aiwin99 Account
TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available through the channels below. We handle wallet disputes, account eligibility questions, and terms clarification requests — bring your registered mobile number when you contact us so we can locate your account quickly.

Live Chat Open the chat window from your account dashboard. Have your registered bKash or Nagad number ready so the team can verify your account on the spot.
Email Support Send terms-related queries to our support address listed in your account settings. Include your account ID and a brief description of the clause in question.
In-Account Help Log in, go to Help in the menu, and submit a ticket directly. This creates a written record of your query and the response we provide.
HOW WE HANDLE ACCOUNTS

Account Security and Policy Commitments

Our obligations under these terms are not just legal text — they reflect how we actually operate your account day to day. From the moment you verify your wallet to the point you request a withdrawal, each step follows a defined process. Here is what that looks like in practice.

Wallet Verification

Every bKash, Nagad, or Rocket number linked to your account goes through a one-time verification step. This keeps your funds tied to you and prevents unauthorised withdrawals.

Account Data Retention

We retain your account and transaction records for as long as required under applicable rules. You can request a summary of your activity through the Help section of your account.

Session Security

Each login session uses OTP verification sent to your registered number. If you receive an OTP you did not request, change your account password immediately and contact support.

Policy Change Notice

When terms change, the updated version is published on this page with the revision date shown at the top. Checking this page periodically keeps you current on any updates.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account. If your question is not covered here, use the live chat or in-account ticket system to get a direct answer.

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is governed by these terms. Your wallet name must match your registered account name for transactions to clear.

Access depends on your local law and whether your region is eligible. We do not make legal determinations on your behalf — check what applies in your area before creating an account.

The revised terms are published here and take effect immediately. Continuing to use your account after an update means you accept the new version in full.

Contact support via live chat or submit an in-account ticket. Have your Rocket, bKash, or Nagad transaction reference ready so the team can trace the payment quickly.

Yes. Accounts that breach these terms — including sharing credentials, using bots, or mismatching wallet details — may be suspended. We notify you by the contact details on your account.

Log into your account, go to the Help section, and submit a data request ticket. We process requests in line with the retention rules described in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.