Reference

Legal Terms for Your aiwin99 Account

These terms cover how your account works, what we expect from you, and what you can expect from us. Access to aiwin99 depends on your local law and whether your region is eligible — read these terms before you open an account.

Account EligibilityWallet RulesbKash, Nagad, RocketJurisdiction NoticeAccount Security
aiwin99 Legal Terms for Your aiwin99 Account
HOW WE HANDLE DATA

Account Security and Data Practices

We store only what we need to operate your account — your registered mobile number, wallet details for bKash, Nagad, or Rocket, and your transaction history. No payment credentials are held on our servers; wallet payments are tokenised at source. Your data is not sold or shared with third parties outside of the legal obligations we operate under.

Data Retention Account data is retained for as long as your account is active and for a period after closure to meet legal and dispute obligations. You may request a summary of stored data via email support.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your language and region settings. No tracking cookies are placed without your acknowledgement on first visit.
Account Security Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.
Requesting Changes To update your registered wallet number or personal details, submit a request through live chat or email with your account verification. Changes to wallet details require re-verification before the next withdrawal.
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about these terms, a dispute about your account, or need to request changes to your stored details, our support team handles policy matters directly. Wallet-related queries — including bKash, Nagad, and Rocket verification issues — are also routed through the same channels.

Live Chat Open the chat widget on any page. Policy and account queries are handled here, including wallet verification and account eligibility questions.
Email Support Send your query with your registered account details. Responses cover legal, account, and wallet policy questions in writing for your records.
Account Help Centre Find answers on account access, wallet rules, and eligibility conditions. Navigate there from your account dashboard under the help section.

Legal and Account Policy — What You Need to Know

These are the questions we hear most often about legal terms, account rules, and what happens when your circumstances change.

Availability depends on your local law and eligible region. We do not confirm legality for any specific location — check your local rules before opening an account.

We retain transaction and account records for a defined period after closure to meet legal and dispute obligations. You can request a summary of what we hold via email support.

The wallet number on your account must match the one used to deposit. This protects your funds and prevents misdirected withdrawals. Verification is done once during your first withdrawal request.

No. Your account is registered to you and any activity from your credentials is treated as yours. Sharing access puts your account at risk and any resulting disputes are your responsibility.

We post a notice and update the date at the top of this page when terms change. Continuing to use your account after a notice is posted means you accept the updated version.

Contact support via live chat or email with your account verification details. Wallet number changes require re-verification before your next withdrawal can be processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.